Frequently Asked Questions

How do you select speakers?

In the lead up to events we engage with the community to learn about the stories and themes our audience would like to hear about.

We approach this as a qualitative research project – speaking with a diverse group of practitioners and synthesising the outcomes to identify relevant themes and potential speakers. We then see who’s available and interview those speakers to draw out compelling stories that (we hope) will resonate with the community. We also work with highly regarded consultancies and organisations to curate sections of our events based on the themes identified.

We specifically look for forward-thinking practitioners across the fields of: Service Design, Strategic Design, Design Ethics, and Design Leadership. We also look for a balance of speakers from: industry, academia, consultancies, and startups. We always aim for the schedule to reflect our audience and broader society, with speakers from across the spectrums of culture, gender, sexuality, and life experience. We aim to exceed the standard diversity quotas expected by the community and purposefully engage with practitioners from across these spectrums as part of the research process.

To be part of this process we’d recommend joining the Service Design Melbourne (SDM) Slack group, participating in SDM events, responding to calls for speakers, and/or generally engaging with the design community.

How do I sign up for Open House workshops?

Registration for the Open House workshops will be emailed to attendees on the week of the conference. You'll also be able to register for these at the main desk on Day One. There are morning and afternoon sessions, so everyone will get to visit two locations. There will be a limited number of workshop spaces at each Open House (so you may not get your first choice), although there will be enough space for everyone across locations.

How do I join Slack?

We use the #sdnow channel in the Service Design Melbourne Slack group for communications and speaker questions throughout the conference – you can join here.

Is there a social media hashtag for the conference?

We avoid using social media platforms like Twitter and Facebook due to community concerns around data, privacy, and ethics.

Are there single-day or early-bird tickets available?

There are just two-day tickets for the entire conference to keep it simple for everyone. However if you'd like a colleague or friend to use your name on either day that's alright. We don’t believe in using marketing tactics like early-bird tickets as we want everyone to have an equitable experience.

Are there student tickets available?

We have one standard ticket that’s aimed at being accessible for everyone. This is generally set at around half the price of comparable conferences (and close to what a student ticket would be at these conferences). We recognise that many professionals could pay more, and we ask them to donate to the Asylum Seeker Resource Centre in lieu of a higher standard ticket price. We also work with partner Universities and not-for-profit organisations to provide equity tickets for individuals with an aptitude for Service Design.

Do you accept refunds?

We’ll accept refunds up to a week before the conference, requests can be made via Eventbrite. On the week we’ll consider refunds on a case-by-case basis – basically we’ll do it if we can resell the ticket in time. Alternatively, you can change the name on your ticket at any time (or just get a friend to use your name on the day).

Do you accept payment via purchase order (or any other complex payment methods)?

At the moment we’re only able to accept Credit or Debit card payments via Eventbrite.

Can you send me a tax invoice?

When payment is processed you'll receive a tax invoice via Eventbrite. If you need another one (or to change any details) send us an email at

Do you have a code of conduct?

Like all good Victorians, we follow the ‘No Dickheads’ policy popularised by our friends at the Meredith Music Festival. Basically respect each other – and approach one of our volunteers, the conference desk, or send us an email if you'd like to report something.

Do you have a sustainability policy?

We recognise sustainability is a major concern within the design community and strongly believe in minimising waste at all our events. As part of this:
1. We ask that all attendees bring their own reusable water bottles and coffee cups for use throughout the conference – with water and coffee provided for attendees participating in this. As of SDNOW3 we won’t be providing plastic water bottles or single-use coffee cups.
2. We're working with caterers and suppliers to ensure that all packaging is recyclable and sustainable.
3. We’ll be providing separated bins throughout the conference and are working with venues to ensure strict recycling and waste minimisation policies are followed.
4. We’re asking all supporting organisations to do the same.

Do you have a privacy policy?

We strongly believe in GDPR protections and as a general rule will never share your data with anyone, apart from the very specific circumstances outlined below. We collect the minimum information required to run these events and nothing more.
1. We use three platforms to manage our ticketing and communications: Eventbrite, Mailchimp, and Slack. All information entered is securely stored in these platforms under their privacy and data protection policies. We never store or have access to your credit card details.
2. If you purchase a ticket for an event your name and email address may be synced between these platforms to facilitate communications for that specific event, and you can unsubscribe from these communications at the bottom of any emails sent.
3. At some events we may need to provide names of attendees to venues or hosts for ticketing purposes. For example if you’re attending a workshop at a consultancy we will provide a list of relevant attendees names, but will never give them your contact details, email address or phone number.

Who organises SDNOW?

The conference is mainly organised by Tristan, Nico and Steph from SDNOW – with additional help from our volunteers, supporting organisations, and friends on the Service Design Melbourne committee.

Any other questions?

Send us an email at – we’re happy to chat about anything that’s on your mind, but might take a few days to reply.

Giving back

We donate 10% of our revenue to the Asylum Seeker Resource Centre, to help create real change in our community. If you enjoy the day please consider doing the same.

Paper Giant Today Medibank Meld Studios Portable Isobar Craig Walker Think Place Deloitte Digital Snook RMIT University Service Design Melbourne Rosenfeld Media
Tickets via Eventbrite