DONNA SPENCER (READIFY)

'UX, UI, CX, SD, PD: DOES IT MATTER?' (2018)

Designers often complain that other people don't know what they do. Let's explore why this happens through the lenses of social identity theory, category theory and linguistics to help understand why it happens and what we can do about it.

Slides: (7.8 MB PDF)

ABOUT DONNA

Donna’s a service designer and user experience designer who specialises in complex services and systems. She’s a regular conference speaker and article author; and has written three books – on card sorting, web writing, and information architecture.

linkedin.com/in/donna-spencer

We acknowledge the Woiwurrung and Boonwurrung people of the Kulin nation as the traditional owners of the lands on which our events are located, and the traditional owners of country on which we practice across Australia. We recognise that sovereignty over these lands and waters has never been ceded, and pay our respects to Elders past, present and future.

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