JULIA BIRKS (AUS)
ASSOCIATE DIRECTOR OF STRATEGIC DESIGN, ISOBAR
Julia is passionate about human-centred design: and is genuinely happy (and a little giddy) when designing experiences in a way that creates meaningful, positive impact on people's lives, and improves how they engage with a particular organisation or touchpoint. Sometimes this takes the form of UX or service design; sometimes it's through facilitating change that optimises the way an organisation deliver its services to customers. A current focus is creating and enabling high-performing teams to deliver work that is human-centred and iterative, delivering value to customers frequently.