QUESTIONS

Send us an email at hello@sdnow.co, we’re happy to chat about anything that’s on your mind, but might take a few days to reply. We've also covered a number of commonly asked questions below.

HOW MUCH ARE TICKETS?

Tickets are AU$540.00 for the three-day conference, which goes from 14-16 November 2019.

There are a limited amount of $360.00 tickets available for University students and not-for-profits. You’ll need to use your University or not-for-profit email for these.

We also provide equity scholarships to practitioners from underrepresented groups, working with our advisory panel to allocate these based on need. Applications for this will be available from July.

ARE SINGLE-DAY TICKETS AVAILABLE?

There are just three-day tickets for the entire conference to keep it simple for everyone, and to make the overall ticket price affordable.

However, if you'd like a colleague or friend to use your name on different days then that's okay.

WHERE DOES THE TICKET COST GO?

We aim to put everything toward making these the best conferences possible, putting all ticket costs back into the community. Any small amount we make goes toward planning and research for the next conference, while providing some moving space for anything that comes up around the current event. In 2019, the breakdown for tickets is roughly:

WHO GOES TO THE CONFERENCE?

The conference is attended by a broad group of practitioners from across Australia and the Asia-Pacific region, with attendees from: industry, academia, consultancies, government, not-for-profits, and startups.

There are design practitioners, academics, leaders, non-design professionals, students, artists, makers, and futurists. Basically anyone who is broadly interested in Service Design, Strategic Design, Speculative Design, or other emerging practices.

ARE THE SLIDES AVAILABLE AFTER THE CONFERENCE?

We film all the talks and share these and slides with the community after each conference. We’re asking all speakers to agree to this in advance, but sometimes it takes a little while to collate everything together.

WHAT LANGUAGE IS THE CONFERENCE PRESENTED IN?

The conference is mainly in English, although we provide translators for speakers who are more comfortable presenting in another language.

CAN I SIGN UP FOR UPDATES?

The best way is to sign up for our email list, we’ll be sending out updates regularly in the lead up to the conference.

We’d also recommend joining the SDM Slack, where there are excellent ongoing discussions across the design community. We use the #sdnow channel for questions and communications, including on conference days.

DO YOU ACCEPT REFUNDS?

We’ll accept refunds up to a week before the conference, requests can be made via Eventbrite. On the week we’ll consider refunds on a case-by-case basis, basically we’ll do it if we can reasonably resell the ticket in time.

Alternatively, you can change the name on your ticket at any time, or just get a friend to use your name on the day.

CAN YOU SEND ME A TAX INVOICE?

When your payment is processed you'll receive a tax invoice via Eventbrite. If you need another one (or to change any details) send us an email at hello@sdnow.co.

DO YOU ACCEPT PAYMENT VIA PURCHASE ORDER?

At the moment we’re only able to accept Credit or Debit card payments via Eventbrite, although we may be able to figure something out. Send us an email at hello@sdnow.co and we’ll see what’s possible.

CAN WE SPONSOR?

We have a range of opportunities available for organisations that are aligned to our values and practice. We consider whether sponsors are a good fit for our upcoming events, would be of interest to the community, and are providing well designed and highly considered products or services.

We design these with each individual sponsor based on their level of engagement, and this can range from simple promotional activities to collaboratively designed side-events.

Email us at hello@sdnow.co to see what's possible.

CAN WE HAVE A SPEAKER SPOT IF WE SPONSOR?

Nope, you have to go through the same process as everyone else. Also, to reduce bias, our advisory panel (who select speakers) are asked to remove themselves from any decisions relating to their own team, colleagues, or friends presenting at the event.

We acknowledge the Woiwurrung and Boonwurrung people of the Kulin nation as the traditional owners of the lands on which our events are located, and the traditional owners of country on which we practice across Australia. We recognise that sovereignty over these lands and waters has never been ceded, and pay our respects to Elders past, present and future.

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