KARINA SMITH (AUS)
PRINCIPAL, MELD STUDIOS
Karina is an award-winning designer, educator and humanist who has worked with some of Australia’s largest corporations, governments and social-enterprises. She has over 20 years of experience using the design process to untangle complex problems of the world we live, helping businesses to build deep empathy with their customers and deliver solutions that make people’s lives easier and lovelier.
Karina works alongside teams within organisations to help build their design capability, and helps organisations become better versions of themselves by working with leaders, teams and individuals to adopt a human-centred culture and ways of working.
BREAK-OUT: 'ORGANISATION DESIGN' (2019)
Design has increasing impact at a product and service level; however, projects still fail because our organisations are not set up to act on or deliver the good experiences we design. Why is this? Why is it so difficult to get traction and create the systemic change needed to put better things out into the world?
This session is all about applying the mindsets and methods we have as service designers—research, empathy, inclusion, collaboration, storytelling, prioritisation, experimentation—to a new object of design: how people within an organisation work and make decisions. #orgdesign
Together we will explore:
- Why is it important to design how organisations work?
- What's involved?
- What role should we play in this?
- How might we use the skills we already have—and some new ones—to get more traction?
This session is for anyone who is interested in: rallying people to work more collectively and responsibly, with a longer-term focus on sustainable and ethical decision making; and redefining what strategy setting, service delivery, staff engagement, community engagement, or change management looks.