Sunil is a human-centred designer with nearly two decades of experience helping business, government and start-ups, solve problems using design methods. He believes human-centred design is the key lens to guide us through the fourth industrial revolution, ensuring we balance progress with inclusion to deliver value to all communities.

Sunil is intrigued by complex systems and our ability to understand them, intervene to change outcomes and scale for impact. Complex systems can exist at any level, from the human body, or the city of Melbourne, to our legal system, or climate change. At ThinkPlace, Sunil has explored systems around homelessness, cancer screening and the circular economy.

As the Education Lead at ThinkPlace, Sunil also brings his passion for education and belief that skills in problem solving, creativity and communication can change the world, for the better. Sunil has also taught, lectured and mentored in human-centred design.




In a global world of fragile economies, inequitable connected global systems and uncertain climate-related futures, the issues that we are facing are not solvable with business as usual. Fuelling this is the urgency of time, exponential characteristics of problems and the increasing interconnectedness of our challenges. We need innovation, but not as we know it. The new type of innovation we need has immediacy, scale and operates within complexity.

Human centred or design thinking is a useful approach to tackle wicked problems. It helps us to imagine future experiences, gives us interventions and strategies to shoot for by seeking insights from humans, and helps us to re-frame problems by asking the right questions. It is proven method to generate great ideas.

For these ideas to have the desired impact in a complex system, they need to respond to the system they operate in. System dynamics such as emergence and adaptation require system solutions designed with system thinking.

System thinking appreciates that a system is dynamic and is constantly in a state of flux. A system is characterised by actors, power struggles, tensions, competing incentives, cultural norms and dominant mental models. Taking a snapshot of the system helps is to prepare pathways for innovation for ideas to take hold.

Scaling for systemic change at a system level requires layers of mindsets and tools that are about using innovation process effectively, being time-minded, transformation-biased and creating the right conditions for system-change.

In this 2-day masterclass you will be exposed to a set of synergistic analytic and intuitive skills used to improve the capability of identifying and understanding complex systems, of people and entities and their behaviours, then devising modifications in order to produce the desired effects.

Specifically, you will be able to:


This masterclass is for people interested in building strong human centred complex systems thinking competencies. The masterclass is a hands-on learning experience founded in strong complex systems and behavioural insight theory, and steeped in pragmatism and practicality.

In the masterclass we will draw on our expertise and experiences with system thinking and human centred thinking joined together, to lead you though a variety of methodologies and methods to enable you to explore actionable systemic change at scale.

We acknowledge the Woiwurrung and Boonwurrung people of the Kulin nation as the traditional owners of the lands on which the conference is being held, as well as traditional owners of lands on which we work across the region. We recognise that sovereignty over these lands and waters has never been ceded, and pay our respects to Elders past, present and future.

RMIT University RMIT Master of Design Futures Paper Giant Huddle Meld Studios Service Design Melbourne Making Space Melbourne Speculative Futures
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