Tickets via Eventbrite

Sarah Drummond (UK)

Snook

Sarah Drummond (UK)

Co-founder & Managing Director, Snook

'The what not the how of Service Design'

When it comes to Service Design as a discipline (with a capital S and D) it seems, on some occasions, we have become obsessed with the tools and methods and lost sight of what we’re actually trying to do. We’ve become obsessed with the how and not the what. We’ve commoditised Service Design to sell it and in order to make it accepted by business, made a set of processes, tools and methods to make design predictable. It’s become the risk-averse way to make decisions. The formula we’ve created has eclipsed the original intention, that services are better when they are designed. The over processing of it has made it as predictable as the businesses we were trying to change in the first place. We need to get back to the what, not the how.

About Sarah

Sarah is a designer, CEO and serial idea generator. She co-founded Snook, MyPolice, CycleHack, Dearest Scotland, Alloa Pride and The Matter. For this work she was awarded a Google Fellowship for her work in technology and democratic innovation and named as Good magazine’s 100 extraordinary individuals tackling global issues in creative ways.

linkedin.com/in/rufflemuffin

Leisa Reichelt

Atlassian

Leisa Reichelt

Head of Research and Insights, Atlassian

'Operating in context: or what to do when you discover all your best tricks don't work anymore'

You know that thing where you start a new job and suddenly realize that all those great rules of thumb you thought were almost universally true are either impossible or ineffective in your new organization. Welcome to Leisa’s life. In this talk Leisa will share her experience of completely resetting her idea of best practice, implementing a strategy that is the opposite of what everyone expected, and why so few people do what they think is right. You’ll also get bonus thoughts on how to best set up your research team for maximize effectiveness.

About Leisa

Leisa has built and led teams who transformed public services with user centred service design with the Australian government and UK Government at the Government Digital Service (GOV.UK). She is a regular speaker and workshop-giver and has spoken at conferences including London IA, UX London, dConstruct, Drupalcon, EuroIA, Future of Web Apps, Web 2.0 Expo, Next, Interesting, GUADEC, Interaction, and Reboot.

linkedin.com/in/leisareichelt

Seb Chan

ACMI

Seb Chan

Chief Experience Officer, ACMI

'Designing experiences that expand time'

Applying service design principles to cultural spaces like museums often feels like a square peg, round hole problem. Speaking to visitors to cultural spaces and those who engage in the experiences contained within, 'users' are very unlikely to think of these as transactional moments. Instead they are better viewed as a value exchange - the gift of 'time' to the institution, in return for a largely unknown, but culturally bounded 'experience'. The challenge for cultural institutions - and perhaps more broadly for leisure and the experience economy - is actually the expansion of the time that users are willing to gift. And how might institutions make good on that gift.

About Seb

Seb Chan is Chief Experience Officer at the Australian Centre for the Moving Image in Melbourne. He is responsible for holistic strategic design and oversees teams responsible for experience & digital, ICT, as well as the museum’s collections & digitisation programs.

linkedin.com/in/sebastianchan

John Ravitch (USA)

IDEO

John Ravitch (USA)

Founding Partner, IDEO San Francisco

'Design for Momentum'

About John

Over the past 15 years, John has been a founding partner at IDEO, most recently within the Design for Change studio - focused on helping leaders transform their organizations’ cultures and businesses in pursuit of innovation, adaptability and positive impact. His skill is in bringing design thinking into client organizations to make their products, services, and organizational cultures more future-fit. Currently, he is at ANZ Bank in Melbourne, Australia building their customer-centered capability to support a range of strategic objectives around digital transformation.

linkedin.com/in/johnravitch

Safa Almarhoun

CQ/Today

Safa Almarhoun

Practice Manager, CQ/Today

'Why CX needs Cultural Intelligence (CQ)'

About Safa

Safa leads Today’s Cultural Intelligence (CQ) Practice. Safa is an experienced cultural advisor and stakeholder relationships manager. She served as Victoria’s Multicultural Youth Commissioner and Chairwoman of the Victorian State Government Social Cohesion and Community Resilience Advisory Group. In 2017, she was awarded a Joan Kirner Young & Emerging Leaders fellowship by the Victorian State Government that has seen her hone her capabilities and leadership.

linkedin.com/in/safa-almarhoun

Louise Long

Today

Louise Long

Service Design Director, Today

'Why CX needs Cultural Intelligence (CQ)'

About Louise

As Service Design Director, Louise oversees and helps our Service Designers deliver world-class projects for social and environmental impact. She ensures Today’s projects are as practical as they are ambitious—helping our clients innovate toward the bright futures they wish for. Louise has a human-centred worldview, understanding systems through people, and she brings this perspective to everything she does. Her vast business experience enables her to translate the relevancy of design methods and mindset to business value and outcomes.

linkedin.com/in/louiselong

Yoko Akama

RMIT University

Yoko Akama

Associate Professor, RMIT University

'The Dark Side of HCD: Dangers of Empathy, Trauma and Altruism'

A panel discussion by Ash Alluri, Sasha Abram, and Penny Hagen to grapple with the darker dimensions of human-centred design. It will become a podcast for the 'HCD Chat Over Cheese & Wine' series of candid discussions, led by Yoko Akama for the Masters of Design Futures (RMIT), that navigates through some of the challenging and contested dimensions of human-centred design.

About Yoko

Yoko undertakes research to explore the role and agency of design to address social issues, which she integrates with her teaching. Her expertise is in human-centred design to facilitate communication, engagement and co-creation with people that can lead to transformative change.

linkedin.com/in/yoko-akama

Ash Alluri

The Australian Centre for Social Innovation (TACSI)

Ash Alluri

Principal Social Innovator, The Australian Centre for Social Innovation (TASCI)

'The Dark Side of HCD: Dangers of Empathy, Trauma and Altruism'

A panel discussion by Ash Alluri, Sasha Abram, and Penny Hagen to grapple with the darker dimensions of human-centred design. It will become a podcast for the 'HCD Chat Over Cheese & Wine' series of candid discussions, led by Yoko Akama for the Masters of Design Futures (RMIT), that navigates through some of the challenging and contested dimensions of human-centred design.

About Ash

Ash is a service designer who brings and blends his experience in design, international humanitarian aid and development, and engineering to tackle some of Australia's complex social challenges now and looking into the future.

linkedin.com/in/ashalluri

Sasha Abram

First Australians Capital

Sasha Abram

Design Lead, First Australians Capital

'The Dark Side of HCD: Dangers of Empathy, Trauma and Altruism'

A panel discussion by Ash Alluri, Sasha Abram, and Penny Hagen to grapple with the darker dimensions of human-centred design. It will become a podcast for the 'HCD Chat Over Cheese & Wine' series of candid discussions, led by Yoko Akama for the Masters of Design Futures (RMIT), that navigates through some of the challenging and contested dimensions of human-centred design.

About Sasha

Sasha Abram is a design researcher working in service design and social innovation. She is a passionate educator and community organiser. She has a Master of Design in sustainability, strategy and enterprise, and a Masters by Research looking at service design in remote Indigenous communities.

linkedin.com/in/sasha-abram

Penny Hagen (NZ)

Auckland Co-Design Lab

Penny Hagen (NZ)

Co-design Lead, Auckland Co-Design Lab

'The Dark Side of HCD: Dangers of Empathy, Trauma and Altruism'

A panel discussion by Ash Alluri, Sasha Abram, and Penny Hagen to grapple with the darker dimensions of human-centred design. It will become a podcast for the 'HCD Chat Over Cheese & Wine' series of candid discussions, led by Yoko Akama for the Masters of Design Futures (RMIT), that navigates through some of the challenging and contested dimensions of human-centred design.

About Penny

Dr. Penny Hagen assists organisations and teams to apply co-design and design-led approaches to the design of strategy, programs, policies and services and to build their co-design capability. Over the last 15 years Penny has designed and led a range of participatory and social innovation initiatives in Australia and New Zealand working across community, commercial and academic sectors.

linkedin.com/in/pennyhagen

Ollie Cotsaftis

Melbourne Speculative Futures

Ollie Cotsaftis

Melbourne Speculative Futures

'Speculative Realities'

The Earth was flat until it wasn’t. If reality is what we believe to be true, speculation helps us explore alternate realities we could be living in, and somewhere probably do. What does Melbourne feel like in a parallel universe? From ancient Rome to Bjarke Ingels’ Mars Simulation City project, join Melbourne Speculative Futures to explore humanity’s desire to design the ideal city. Originally founded in San Francisco, Speculative Futures is an international group for those interested in speculative design, design fiction, futurism, science fiction and visionary approaches to help us imagine change.

About Ollie

Ollie is the founder and creative director of future ensemble, a post-disciplinary design studio operating at the intersection of the human experience, the built environment and the realm of creative technologies­. Exploring the boundaries of disciplines, Ollie enjoys designing preferable futures and crafting bespoke and relevant brand, product, service, system, venture and spatial experiences. He also lectures at RMIT School of Design Master of Design, Innovation and Technology, experiments with new ideas through his visual art practice, and most recently, co-founded the Melbourne chapter of Speculative Futures, an international network for those interested in futurism and design fiction.

linkedin.com/in/oliviercotsaftis

Sarah McArthur

Melbourne Speculative Futures

Sarah McArthur

Melbourne Speculative Futures

'Speculative Realities'

The Earth was flat until it wasn’t. If reality is what we believe to be true, speculation helps us explore alternate realities we could be living in, and somewhere probably do. What does Melbourne feel like in a parallel universe? From ancient Rome to Bjarke Ingels’ Mars Simulation City project, join Melbourne Speculative Futures to explore humanity’s desire to design the ideal city. Originally founded in San Francisco, Speculative Futures is an international group for those interested in speculative design, design fiction, futurism, science fiction and visionary approaches to help us imagine change.

About Sarah

Sarah is a design leader with an antidisciplinary approach to solving our most complex challenges. Her radical curiosity is focused on how emergent technology, speculative design and experiential futures can enable vivid experiences that forge human connection and help us make better decisions about what’s next. Creating across strategic, experience, service, brand, product and spatial design, she is currently Designer in Residence at City of Melbourne’s CityLab. She most recently, co-founded the Melbourne chapter of Speculative Futures, an international network for those interested in futurism and design fiction.

linkedin.com/in/monographique

Caroline Sanz

Isobar

Caroline Sanz

Lead Strategic Designer, Isobar

'How to get shit done and change the world at the same time'

About Caroline

A woman of many hats, Caroline has built a career guided by curiosity, an eagerness to challenge things and ultimately make difference. Her one rule, to doing things with people not just for people. Her goal, to be creatively disruptive in empowering people to advance positive change that is impactful, sustainable and uncompromising.

linkedin.com/in/caroline-sanz

Donna Spencer

Readify

Donna Spencer

Lead Consultant, Readify

'UX, UI, CX, SD, PD: Does it matter?'

Designers often complain that other people don't know what they do. Let's explore why this happens through the lenses of social identity theory, category theory and linguistics to help understand why it happens and what we can do about it.

About Donna

Donna’s a service designer and user experience designer who specialises in complex services and systems. She’s a regular conference speaker and article author; and has written three books – on card sorting, web writing, and information architecture.

linkedin.com/in/donna-spencer

Jo Szczepanska

Dental Health Services Victoria

Jo Szczepanska

Consumer Experience and Codesign Consultant, Dental Health Services Victoria

'Co-design or faux-design?'

About Jo

Jo is a researcher, co-designer and maker. She specialises in co-creating futures and participatory research around complex issues. She is an expert in creating tools and spaces for collaboration and translating curiosity into products, services and scenarios. She's worked at frog, R&D at ABC and Today and is currently exploring the world of patient-led dentistry.

linkedin.com/in/joszczepanska

Tristan Cooke

NAB

Tristan Cooke

Principal Product Owner, NAB

About Tristan

Tristan is a co-founder of Service Design Now. Before he was officially a designer he had varied background working in a variety of settings including hospitals, rail and minesites, always trying to make the environment better suited to the humans within it. This includes a PhD in the design of mining equipment. He transitioned, mostly through self-teaching and blogging, to the world of Service Design nearly a decade ago and had been a passionate advocate of the professions ability to create change since day one.

linkedin.com/in/tristan-cooke

Julia Birks

Isobar

Julia Birks

Lead Strategic Designer, Isobar

About Julia

Julia is passionate about human-centred design: and is genuinely happy (and a little giddy) when I'm designing experiences in a way that creates meaningful, positive impact on people's lives, and improves how they engage with a particular organisation or touchpoint. Sometimes this takes the form of UX or service design; sometimes it's through facilitating change that optimises the way an organisation delivers its services to customers. Her current focus is creating and enabling high-performing teams to deliver work that is human-centred and iterative, delivering value to customers frequently.

linkedin.com/in/juliabirks

Amritta Beckham

KPMG

Amritta Beckham

Associate Director, KMPG Australia

About Amritta

Amritta Beckham is a strategist and researcher with a strong passion for creating and implementing innovative, customer-centric solutions. As part of the KPMG Customer, Brand and Marketing Advisory team, Amritta loves to explore, shape and deliver unique and market-leading experiences in lean and agile environments.

linkedin.com/in/amrittabeckham

Day One: Conference Talks

Deakin Edge, Fed Square

Friday 07 December 2018


On Day One, make your way to Fed Square for a series of talks and panels with a diverse group of practitioners from across industry, academia, startups, and consultancies.

Themes for the day will include: Design Ethics, Co-Design, Speculative Design, and Cultural Intelligence – with a good amount of time set aside for coffee, lunch, drinks, and making friends.

fedsquare.com



8:30 - 9:00 Registration Opens

9:00 - 9:10 Tristan Cooke, Julia Birks & Amritta Beckham
Opening & Acknowledgement of Country

9:10 - 9:45 Leisa Reichelt (Atlassian)
Operating in context: or what to do when you discover all your best tricks don't work anymore

9:45 - 10:20 John Ravitch (IDEO – USA)
Design for Momentum

10:20 - 11:00 Morning break

11:00 - 11:20 Jo Szczepanska (Dental Health Services Victoria)
Co-design or faux-design?

11:20 - 11:40 Donna Spencer (Readify)
UX, UI, CX, SD, PD: Does it matter?

11:40 - 12:00 Caroline Sanz (Isobar)
How to get shit done and change the world at the same time

12:00 - 12:20 Ollie Cotsaftis & Sarah McArthur (Melbourne Speculative Futures)
Speculative Realities

12:20 - 13:20 Lunch break
Bento Box lunch by Chocolate Buddha

13:20 - 14:00 Safa Almarhoun (CQ/Today) & Louise Long (Today)
Why CX needs Cultural Intelligence (CQ)

14:00 - 14:40 Yoko Akama (RMIT), Ash Alluri (TASCI), Sasha Abram (First Australians Capital) & Penny Hagen (Auckland Co-Design Lab – NZ)
The Dark Side of HCD: Dangers of Empathy, Trauma and Altruism (Panel)

14:40 - 15:20 Afternoon break

15:20 - 15:55 Seb Chan (ACMI)
Designing experiences that expand time

15:55 - 16:30 Sarah Drummond (Snook – UK)
The what not the how of Service Design

16:30 - 16:40 Tristan Cooke, Julia Birks & Amritta Beckham
Closing Remarks

16:40 - 21:00 Beer Deluxe (Fed Square)
Day One Afterparty

Leisa Reichelt

Head of Research and Insights, Atlassian

'Operating in context: or what to do when you discover all your best tricks don't work anymore'

You know that thing where you start a new job and suddenly realize that all those great rules of thumb you thought were almost universally true are either impossible or ineffective in your new organization. Welcome to Leisa’s life. In this talk Leisa will share her experience of completely resetting her idea of best practice, implementing a strategy that is the opposite of what everyone expected, and why so few people do what they think is right. You’ll also get bonus thoughts on how to best set up your research team for maximize effectiveness.

About Leisa

Leisa has built and led teams who transformed public services with user centred service design with the Australian government and UK Government at the Government Digital Service (GOV.UK). She is a regular speaker and workshop-giver and has spoken at conferences including London IA, UX London, dConstruct, Drupalcon, EuroIA, Future of Web Apps, Web 2.0 Expo, Next, Interesting, GUADEC, Interaction, and Reboot.

linkedin.com/in/leisareichelt

John Ravitch (USA)

Founding Partner, IDEO San Francisco

'Design for Momentum'

About John

Over the past 15 years, John has been a founding partner at IDEO, most recently within the Design for Change studio - focused on helping leaders transform their organizations’ cultures and businesses in pursuit of innovation, adaptability and positive impact. His skill is in bringing design thinking into client organizations to make their products, services, and organizational cultures more future-fit. Currently, he is at ANZ Bank in Melbourne, Australia building their customer-centered capability to support a range of strategic objectives around digital transformation.

linkedin.com/in/johnravitch

Ollie Cotsaftis & Sarah McArthur (Melbourne Speculative Futures)

'Speculative Realities'

The Earth was flat until it wasn’t. If reality is what we believe to be true, speculation helps us explore alternate realities we could be living in, and somewhere probably do. What does Melbourne feel like in a parallel universe? From ancient Rome to Bjarke Ingels’ Mars Simulation City project, join Melbourne Speculative Futures to explore humanity’s desire to design the ideal city. Originally founded in San Francisco, Speculative Futures is an international group for those interested in speculative design, design fiction, futurism, science fiction and visionary approaches to help us imagine change.

About Ollie & Sarah

Ollie is the founder and creative director of future ensemble, a post-disciplinary design studio operating at the intersection of the human experience, the built environment and the realm of creative technologies­. Exploring the boundaries of disciplines, Ollie enjoys designing preferable futures and crafting bespoke and relevant brand, product, service, system, venture and spatial experiences. He also lectures at RMIT School of Design Master of Design, Innovation and Technology, experiments with new ideas through his visual art practice, and most recently, co-founded the Melbourne chapter of Speculative Futures, an international network for those interested in futurism and design fiction.

linkedin.com/in/oliviercotsaftis

Sarah is a design leader with an antidisciplinary approach to solving our most complex challenges. Her radical curiosity is focused on how emergent technology, speculative design and experiential futures can enable vivid experiences that forge human connection and help us make better decisions about what’s next. Creating across strategic, experience, service, brand, product and spatial design, she is currently Designer in Residence at City of Melbourne’s CityLab. She most recently, co-founded the Melbourne chapter of Speculative Futures, an international network for those interested in futurism and design fiction.

linkedin.com/in/monographique

Caroline Sanz

Lead Strategic Designer, Isobar

'How to get shit done and change the world at the same time'

About Caroline

A woman of many hats, Caroline has built a career guided by curiosity, an eagerness to challenge things and ultimately make difference. Her one rule, to doing things with people not just for people. Her goal, to be creatively disruptive in empowering people to advance positive change that is impactful, sustainable and uncompromising.

linkedin.com/in/caroline-sanz

Donna Spencer

Lead Consultant, Readify

'UX, UI, CX, SD, PD: Does it matter?'

Designers often complain that other people don't know what they do. Let's explore why this happens through the lenses of social identity theory, category theory and linguistics to help understand why it happens and what we can do about it.

About Donna

Donna’s a service designer and user experience designer who specialises in complex services and systems. She’s a regular conference speaker and article author; and has written three books – on card sorting, web writing, and information architecture.

linkedin.com/in/donna-spencer

Jo Szczepanska

Consumer Experience and Codesign Consultant, Dental Health Services Victoria

'Co-design or faux-design?'

About Jo

Jo is a researcher, co-designer and maker. She specialises in co-creating futures and participatory research around complex issues. She is an expert in creating tools and spaces for collaboration and translating curiosity into products, services and scenarios. She's worked at frog, R&D at ABC and Today and is currently exploring the world of patient-led dentistry.

linkedin.com/in/joszczepanska

Safa Almarhoun (CQ/Today) & Louise Long (Today)

'Why CX needs Cultural Intelligence (CQ)'

About Safa & Louise

Safa leads Today’s Cultural Intelligence (CQ) Practice. Safa is an experienced cultural advisor and stakeholder relationships manager. She served as Victoria’s Multicultural Youth Commissioner and Chairwoman of the Victorian State Government Social Cohesion and Community Resilience Advisory Group. In 2017, she was awarded a Joan Kirner Young & Emerging Leaders fellowship by the Victorian State Government that has seen her hone her capabilities and leadership.

linkedin.com/in/safa-almarhoun

As Service Design Director, Louise oversees and helps our Service Designers deliver world-class projects for social and environmental impact. She ensures Today’s projects are as practical as they are ambitious—helping our clients innovate toward the bright futures they wish for. Louise has a human-centred worldview, understanding systems through people, and she brings this perspective to everything she does. Her vast business experience enables her to translate the relevancy of design methods and mindset to business value and outcomes.

linkedin.com/in/louiselong

Yoko Akama (RMIT), Ash Alluri (TASCI), Sasha Abram (First Australians Capital) & Penny Hagen (Auckland Co-Design Lab – NZ)

'The Dark Side of HCD: Dangers of Empathy, Trauma and Altruism' (Panel)

A panel discussion by Ash Alluri, Sasha Abram, and Penny Hagen to grapple with the darker dimensions of human-centred design. It will become a podcast for the 'HCD Chat Over Cheese & Wine' series of candid discussions, led by Yoko Akama for the Masters of Design Futures (RMIT), that navigates through some of the challenging and contested dimensions of human-centred design.

About Yoko, Ash, Sasha & Penny

Yoko undertakes research to explore the role and agency of design to address social issues, which she integrates with her teaching. Her expertise is in human-centred design to facilitate communication, engagement and co-creation with people that can lead to transformative change.

linkedin.com/in/yoko-akama

Ash is a service designer who brings and blends his experience in design, international humanitarian aid and development, and engineering to tackle some of Australia's complex social challenges now and looking into the future.

linkedin.com/in/ashalluri

Sasha Abram is a design researcher working in service design and social innovation. She is a passionate educator and community organiser. She has a Master of Design in sustainability, strategy and enterprise, and a Masters by Research looking at service design in remote Indigenous communities.

linkedin.com/in/sasha-abram

Dr. Penny Hagen assists organisations and teams to apply co-design and design-led approaches to the design of strategy, programs, policies and services and to build their co-design capability. Over the last 15 years Penny has designed and led a range of participatory and social innovation initiatives in Australia and New Zealand working across community, commercial and academic sectors.

linkedin.com/in/pennyhagen

Seb Chan

Chief Experience Officer, ACMI

'Designing experiences that expand time'

Applying service design principles to cultural spaces like museums often feels like a square peg, round hole problem. Speaking to visitors to cultural spaces and those who engage in the experiences contained within, 'users' are very unlikely to think of these as transactional moments. Instead they are better viewed as a value exchange - the gift of 'time' to the institution, in return for a largely unknown, but culturally bounded 'experience'. The challenge for cultural institutions - and perhaps more broadly for leisure and the experience economy - is actually the expansion of the time that users are willing to gift. And how might institutions make good on that gift.

About Seb

Seb Chan is Chief Experience Officer at the Australian Centre for the Moving Image in Melbourne. He is responsible for holistic strategic design and oversees teams responsible for experience & digital, ICT, as well as the museum’s collections & digitisation programs.

linkedin.com/in/sebastianchan

Sarah Drummond (UK)

Co-founder & Managing Director, Snook

'The what not the how of Service Design'

When it comes to Service Design as a discipline (with a capital S and D) it seems, on some occasions, we have become obsessed with the tools and methods and lost sight of what we’re actually trying to do. We’ve become obsessed with the how and not the what. We’ve commoditised Service Design to sell it and in order to make it accepted by business, made a set of processes, tools and methods to make design predictable. It’s become the risk-averse way to make decisions. The formula we’ve created has eclipsed the original intention, that services are better when they are designed. The over processing of it has made it as predictable as the businesses we were trying to change in the first place. We need to get back to the what, not the how.

About Sarah

Sarah is a designer, CEO and serial idea generator. She co-founded Snook, MyPolice, CycleHack, Dearest Scotland, Alloa Pride and The Matter. For this work she was awarded a Google Fellowship for her work in technology and democratic innovation and named as Good magazine’s 100 extraordinary individuals tackling global issues in creative ways.

linkedin.com/in/rufflemuffin

Beer Deluxe (Fed Square)

Day One Afterparty

The day one afterparty will be hosted at Beer Deluxe, with craft beer and pizza just across The Atrium from Deakin Edge.

beerdeluxe.com.au

Day Two: Service Design Open House / Workshops

Melbourne CBD (and inner suburbs)

Saturday 08 December 2018


Day Two is our first Service Design Open House – with ten studios across Melbourne opening their doors to run workshops with practitioners.

This is a chance to take a peek inside these spaces, get some insight into how they differentiate themselves, and learn something new from the people who work there day-to-day.

There are morning and afternoon sessions, so everyone will get to visit two locations.

Registration for these sessions will be emailed to attendees on the week of the conference.



9:45 - 12:30 Open House Session 1
Workshops

12:30 - 13:45 Travel & Lunch

13:45 - 16:30 Open House Session 2
Workshops

16:30 - 17:00 Travel

17:00 - 21:00 Starward Distillery
Day Two Afterparty



Participating Studios

The studios participating in the Open House sessions are:


Paper Giant

Today

Medibank

Meld Studios

Portable
Co-design the Portable Way

Isobar

Craig Walker

Think Place

Deloitte Digital

Snook (pop-up at RMIT University)
Building Design Capacity

Open House Session One

Workshops

Head down to the morning workshop at one of ten Open House locations across Melbourne: Paper Giant, Today, Meld Studios, Medibank, Portable, Isobar, Craig Walker, Think Place, Deloitte Digital, and a Snook pop-up at RMIT University.

Registration will begin at 9:45 with workshops kicking off at 10:00.

Open House Session Two

Workshops

Move to a second location for the afternoon workshop at one of ten Open House Workshops across Melbourne: Paper Giant, Today, Meld Studios, Medibank, Portable, Isobar, Craig Walker, Think Place, Deloitte Digital, and a Snook pop-up at RMIT University.

Registration will begin at 13:45 with workshops kicking off at 14:00.

Starward Distillery

Day Two Afterparty

The day two afterparty will be hosted at Starward in Port Melbourne, a boutique distillery offering a modern and uniquely Australian approach to whisky.

Getting There

Address: 50 Bertie Street, Port Melbourne 3207

Public Transport: Catch the 109 Tram (Collins Street) toward Port Melbourne and get off at Stop 127. Starward is a 7 minute walk away. The nearest Train Station is Southern Cross Station.

starward.com.au

Paper Giant

About Paper Giant

Paper Giant solves product, service and organisational challenges using design, research and strategy. We draw upon a diverse set of project experiences to combine these disciplines in different ways. We are cross-disciplinary problem solvers. We pride ourselves on combining the disciplines of design, research and strategy in different ways, depending on the needs of a project. Our team have qualifications in psychology, anthropology, design and computer science. We have decades of combined experience across major industries and market segments throughout Australia and Asia. We put our client’s problems first, and we use our experience and expertise to solve them.

Getting There

Address: Level 3, 2 Russell Street, Melbourne 3000

Public Transport: Catch any train or tram to Flinders Street station and walk 5 minutes toward Russell Street. Paper Giant is on your left above the Duke of Wellington pub. Alternatively, catch the 35, 70 or 75 Tram (Flinders Street) and get off at Russell Street (Stop 6).

papergiant.net

Today

About Today

A design company for people and planet. Today’s challenges need urgent action. Progress requires a dedication to unconventional ideas and moving fast. We use design and technology to: make better policy, bring products to life, shift to digital services, design vivid futures, engage with diverse communities, make better customer experiences, and design end-to-end service experiences.

Getting There

Address: 374 George Street, Fitzroy 3065

Public Transport: Catch the 86 tram toward Bundoora RMIT and get off at Johnston Street (Stop 19). Today is a 5 minute walk away. The nearest train station is Victoria Park Station on the Mernda and Hurstbridge lines, this is a 20 minute walk away.

today.design

Medibank

About Medibank

We are Medibank – an integrated healthcare company providing private health insurance and health solutions to 3.7 million Australians.

Getting There

Address: 720 Bourke Street, Docklands 3008

Public Transport: Catch the 86 or 96 Tram (Bourke Street) or any train to Southern Cross Station. Walk across the bridge toward Docklands and Medibank is the building on your left.

medibank.com.au

Meld Studios

About Meld Studios

We seek to improve the everyday lives of people as they interact with the world around them. Since 2009, we have worked with over 100 public and private sector organisations across industries such as finance, health, education, transport, the built environment, libraries and museums, government, telecommunications and infrastructure to do just that.

Getting There

Address: Level 5, 105 Queen Street, Melbourne 3000

Public Transport: Catch the 86 or 96 Tram (Bourke Street) and get off at Queen Street (Stop 4). Meld Studios are a 2 minute walk down Queen Street. The nearest Train Station is Flinders Street Station.

meldstudios.com.au

Portable

Workshop: 'Co-design the Portable way'

Through 600 (and counting) design and innovation projects, Portable has developed a highly defined (and always evolving) process and toolkit for co-designing with our users and stakeholders. We're opening our Collingwood doors and inviting you in to see how we use playful and creative activities to not only to get at what people say and think but uncover what they feel and value.

About Portable

Portable is a digital design and technology company proudly born in Melbourne, Australia. For over a decade, Portable has been at the forefront of design and technology, working with governments and for-purpose organisations to drive change.

Getting There

Address: 5 Easey Street, Collingwood 3066

Public Transport: Catch the 86 tram toward Bundoora RMIT and get off at Johnston Street (Stop 19). Portable is a 5 minute walk away. The nearest train station is Victoria Park Station on the Mernda and Hurstbridge lines, this is a 15 minute walk away.

portable.com.au

Isobar

About Isobar

We are a global agency that delivers digital transformation, powered by creativity. We solve complex business challenges through digital marketing, ecosystems and products, driving digital strength and brand loyalty. Our clients include Coca-Cola, adidas, Enterprise, P&G, Philips and Huawei.

Getting There

Address: Level 4, 111 Cecil Street, South Melbourne 3205

Public Transport: Catch the 12 Tram (Collins Street) toward St. Kilda and get off at Stop 127 in South Melbourne. Isobar is a 5 minute walk away. The nearest Train Station is Southern Cross Station.

isobar.com/au

Craig Walker

About Craig Walker

We’ve seen how important design is from London to Amsterdam to Singapore to Sydney and learnt how our work as designers can really add value. People first — we’ve found great innovation happens when you solve problems for people first and design solutions that give them new and better ways of doing things. Ways and means — for us, designing solutions isn’t just about the customer experience, it’s about finding new ways of working that help the client deliver it in smarter, more efficient ways. Implementable — we design solutions that our clients can take into their business and bring to life.

Getting There

Address: Level 8, 850 Collins Street, Docklands 3008

Public Transport: Catch the 11 or 48 Tram (Collins Street) toward Docklands and get off at Stop D17. Craig Walker is a 2 minute walk away. The nearest Train Station is Southern Cross Station.

craigwalker.com.au

Think Place

About Think Place

We are a strategic design consultancy, working with leaders to create new and better futures – vibrant communities, strong economies, sustainable environments and trusted institutions. We believe in a positive future world that balances the needs of the collective and those of the individual. As a global network of studios, we design with change leaders from the public sector, private sector, and the non-profit and voluntary sector. We work with local and central governments, businesses, industry bodies, not-for-profit organisations, non-government organisations, community organisations, cross-sector partnerships, endowments and foundations, and development agencies.

Getting There

Address: Level 3, 360 Little Collins Street, Melbourne 3000

Public Transport: Catch the 19, 57 or 59 Tram (Elizabeth Street) and get off at Bourke Street Mall (Stop 3). Alternatively, catch the 86 or 96 Tram (Bourke Street) and get off at Bourke Street Mall (Stop 5). Think Place is a 2 minute walk away. The nearest Train Station is Flinders Street Station.

thinkplaceglobal.com

Deloitte Digital

About Deloitte Digital

Colliding the discipline of Deloitte with the power of creativity.

Getting There

Address: 550 Bourke Street, Melbourne 3000

Public Transport: Catch the 86 or 96 Tram (Bourke Street) and get off at William Street (Stop 3). The Deloitte Digital building is next to the tram stop. The nearest Train Station is Southern Cross Station.

deloittedigital.com.au

Snook

Workshop: 'Building Design Capacity'

In this workshop you'll get to know how organisations are embedding design – from starting out to scaling up these capabilities across their organisation. You'll learn to use Snook’s approach to embedding design at organisations, from choosing the right projects to how to build products that scale Service Design in the long term. You'll work on practical exercises, reflecting on the 'design capability framework', to highlight what works well at what stage, what you can prioritise, and what you should avoid doing. To date, contributions to the framework have come from the UK, US, and Spain, now Sarah's looking to add Australia to the map.

This workshop is open to all levels of experience.

About Snook

From helping people bank more easily to looking after their health, from travelling on holiday to making sure their house always has power. We work with organisations to ensure the services they provide enable people to get things done easily, so they always choose you first and receive the service they need.

Getting There

Address: RMIT Experience Centre, Building 10, RMIT University, Swanston Street, Melbourne 3000

Public Transport: Catch the 1, 3, 5, 6, 16, 64, 67, or 72 tram along Swanston Street and get off at RMIT University (Stop 7). Building 10 is in front of you in the main campus. The nearest train station is Melbourne Central.

wearesnook.com

rmit.edu.au

Giving back

We donate 10% of our revenue to the Asylum Seeker Resource Centre, to help create real change in our community. If you enjoy the day please consider doing the same.

Paper Giant Today Medibank Meld Studios Portable Isobar Craig Walker Think Place Deloitte Digital Snook RMIT University Service Design Melbourne Rosenfeld Media
Tickets via Eventbrite