RMIT Design Hub » 24 November 2017

Tickets are sold out

What?

Service Design Now is a one-day conference packed with front-line stories about Service Design in Melbourne.

With the massive growth of the community over the past few years, there is the perception that Service Design has reached a level of maturity in Australia. This has led to new discourses and discussions around the direction the field has been heading.

Responding to this, we've invited speakers from across academia, startups and the enterprise to go beyond the 'show and tell' – diving into the challenges we face in our practice through a broad spread of conference presentations, workshops, discussion groups and more.

These speakers have been asked to share their “War Stories” – the kind of stories told in the pub at the end of the week, rather than what you would usually hear at a conference or read about online.

It's a day to celebrate the growth of the community in Melbourne and a place for us all to share and speculate how it might evolve from here.

Speakers

Harriet Wakelam

Harriet Wakelam

Director of HCD – IAG

Is our design lacking rigour? (PDF)

Miles Menegon

Miles Menegon

Head of HCD – Heath Wallace

Design artefacts need fixing (PDF)

Stephanie Di Russo

Stefanie Di Russo

Strategic Designer – NAB

Are we designers or just facilitators? (PDF)

Evan Tremblay

Evan Tremblay

Group Design Director – Fjord Melbourne

Living Services, liquid expectations and the digitisation of everything (PDF)

Chris Marmo

Chris Marmo

Founder and Research Director – Paper Giant

Designers are Translators (Slideshare)

Gerda Gemser

Gerda Gemser

Professor – RMIT University

The diffusion of Service Design in Australia (PDF)

Owen Hodda

Owen Hodda

Service Design Lead – ANZ

Relevance and rigour (Slideshare)

Jeremy Yuille

Jeremy Yuille

Principal – Meld Studios

From academia to practice (PDF)

Matiu Bush

Matiu Bush

Innovator-in-residence – Bolton Clarke

Putting patients at the centre of healthcare (PDF)

Adam Jacoby

Adam Jacoby

Founder – MiVote

Digitally disrupting democracy (Joint speaker)

Jamie Skella

Jamie Skella

Co-founder – Horizon State

Digitally disrupting democracy (Joint speaker)

Lisa Leong

Lisa Leong

CEO – Ohten APAC

Service Design for legal practice (Joint speaker)

Tristan Forrester

Tristan Forrester

CSO – Ohten APAC

Service Design for legal practice (Joint speaker)

Jessie Hochberg

Jessie Hochberg-Summons

Co-founder & CEO – Nightingale Housing

Housing development as a scalable and ethical service (PDF)

Sandhya Sharma

Sandhya Sharma

Senior Design Consultant – Deloitte

What is design good for? (PDF)

Brenden Carriker

Brenden Carriker

CityLab Lead – City of Melbourne

Service Design and the city

Kelsey Schwinn

Kelsey Schwynn

General Manager – Today

Scaling for purpose design (PDF)

Chirryl-Lee Ryan

Chirryl-Lee Ryan

Head of Experience Design – Isobar

Service Design Next

Schedule

Service Design Now is being held at the RMIT Design Hub (Building 100) on the corner of Swanston and Victoria Streets, Carlton. On the day, registration will open at the Conference Desk (Level 3) from 8:30 with a 9:00 start. Look out for the signs and volunteers as you arrive.

There are two spaces we're using for the conference: the Lecture Theatre on Level 3 for the main presentations, and Break-out Space on Level 10 for Design & Ethics Discussions and Practical Workshops.

Lecture Theatre (Level 3)


9:00 - 9:10 Yoko Akama & Tristan Cooke
Opening Comments & Admin

9:10 - 9:40 Harriet Wakelam
Is our design lacking rigour?

9:40 - 10:00 Miles Menegon
Design artefacts need fixing

10:00 - 10:10 Short break

Break Out Space (Level 10)


9:20 - 10:00 Practical Workshop 1: Lego Serious Play
Facilitators: Katharina Rochjadi & Sarah Green (Australia Post)

10:00 - 10:10 Short break

10:10 - 10:30 Stefanie Di Russo
Are we designers or just facilitators?

10:30 - 10:50 Evan Tremblay
Living Services

10:50 - 11:10 Morning break

10:10 - 11:00 Design & Ethics 1: Exploring new models of human action
Facilitators: Harriet Wakelam & Lucy West

11:00 - 11:10 Short break

11:10 - 11:30 Chris Marmo
Designers are Translators

11:30 - 11:50 Gerda Gemser
The diffusion of Service Design in Australia

11:50 - 12:00 Short break

11:10 - 11:50 Practical Workshop 2: Intro to Ideation
Facilitators: Amritta Beckham & Gillian Farley (RXP Collective)

11:50 - 12:00 Short break

12:00 - 12:20 Owen Hodda
Relevance and rigour

12:20 - 12:40 Jeremy Yuille
From academia to practice

12:40 - 13:20 Lunch break

12:00 - 13:00 Design & Ethics 2: What ethical issues do we need to consider before we start a research project?
Facilitators: Chris Marmo, Leah Baxter & Georgina Lewis

13:00 - 13:20 Lunch break

13:20 - 13:40 Matiu Bush
Putting patients at the centre of healthcare

13:40 - 14:00 Adam Jacoby & Jamie Skella
Digitally disrupting democracy

14:00 - 14:10 Short break

13:20 - 14:00 Practical Workshop 3: Service Mapping
Facilitators: Celeste Galtry, Julia Birks & Kara Prosser (Isobar)

14:00 - 14:10 Short break

14:10 - 14:30 Lisa Leong & Tristan Forrester
Service Design for legal practice

14:30 - 14:50 Jessie Hochberg
Housing development as a scalable and ethical service

14:50 - 15:10 Afternoon break

14:10 - 15:00 Design & Ethics 3: How do we talk about taboo issues: designing for death?
Facilitators: Matiu Bush & Kate Storey

15:00 - 15:10 Short break

15:10 - 15:30 Sandhya Sharma
What is design good for?

15:30 - 15:50 Sumyee Cheung
Exploring the design equilibrium of human and machine consciousness

15:50 - 16:00 Short break

15:10 - 15:50 Practical Workshop 4: Co-design for Service Innovation
Facilitator: Mark Ayres & Tait Ischia (Today)

15:50 - 16:00 Short break

16:00 - 16:20 Brenden Carriker
Service Design and the city

16:20 - 16:50 Kelsey Schwynn
Scaling for purpose design

16:50 - 17:05 Chirryl-Lee Ryan
Service Design Next

17:05 - 17:10 Tristan Cooke
Closing comments and admin

16:00 - 16:55 Design & Ethics 4: Ethical dilemma of being a story-thief
Facilitators: Sandhya Sharma & Jessica Corbett

Lincoln Hotel (91 Cardigan Street, Carlton 3053)


17:30 - 22:00 After party

Schedule & Venue

Service Design Now is being held at the RMIT Design Hub (Building 100) on the corner of Swanston and Victoria Streets, Carlton. On the day, registration will open at the Conference Desk (Level 3) from 8:30 with a 9:00 start. Look out for the signs and volunteers as you arrive.

There are two spaces we're using for the conference: the Lecture Theatre on Level 3 for the main presentations, and Break-out Space on Level 10 for Design & Ethics Discussions and Practical Workshops.

Lecture Theatre (Level 3)


9:00 - 9:10 Yoko Akama & Tristan Cooke
Opening Comments & Admin

9:10 - 9:40 Harriet Wakelam
Is our design lacking rigour?

9:40 - 10:00 Miles Menegon
Design artefacts need fixing

10:00 - 10:10 Short break


10:10 - 10:30 Stefanie Di Russo
Are we designers or just facilitators?

10:30 - 10:50 Evan Tremblay
Living Services

10:50 - 11:10 Morning break


11:10 - 11:30 Chris Marmo
Designers are Translators

11:30 - 11:50 Gerda Gemser
The diffusion of Service Design in Australia

11:50 - 12:00 Short break


12:00 - 12:20 Owen Hodda
Relevance and rigour

12:20 - 12:40 Jeremy Yuille
From academia to practice

12:40 - 13:20 Lunch break


13:20 - 13:40 Matiu Bush
Putting patients at the centre of healthcare

13:40 - 14:00 Adam Jacoby & Jamie Skella
Digitally disrupting democracy

14:00 - 14:10 Short break


14:10 - 14:30 Lisa Leong & Tristan Forrester
Service Design for legal practice

14:30 - 14:50 Jessie Hochberg
Housing development as a scalable and ethical service

14:50 - 15:10 Afternoon break


15:10 - 15:30 Sandhya Sharma
What is design good for?

15:30 - 15:50 Sumyee Cheung
Exploring the design equilibrium of human and machine consciousness

15:50 - 16:00 Short break


16:00 - 16:20 Brenden Carriker
Service Design and the city

16:20 - 16:50 Kelsey Schwynn
Scaling for purpose design

16:50 - 17:05 Chirryl-Lee Ryan
Service Design Next



Break Out Space (Level 10)


9:20 - 10:00 Practical Workshop 1: Lego Serious Play
Facilitators: Katharina Rochjadi & Sarah Green (Australia Post)

10:00 - 10:10 Short break


10:10 - 11:00 Design & Ethics 1: Exploring new models of human action
Facilitators: Harriet Wakelam & Lucy West

11:00 - 11:10 Short break


11:10 - 11:50 Practical Workshop 2: Intro to Ideation
Facilitators: Amritta Beckham & Gillian Farley (RXP Collective)

11:50 - 12:00 Short break


12:00 - 13:00 Design & Ethics 2: What ethical issues do we need to consider before we start a research project?
Facilitators: Chris Marmo, Leah Baxter & Georgina Lewis

13:00 - 13:20 Lunch break


13:20 - 14:00 Practical Workshop 3: Service Mapping
Facilitators: Celeste Galtry, Julia Birks & Kara Prosser (Isobar)

14:00 - 14:10 Short break


14:10 - 15:00 Design & Ethics 3: How do we talk about taboo issues: designing for death?
Facilitators: Matiu Bush & Kate Storey

15:00 - 15:10 Short break


15:10 - 15:50 Practical Workshop 4: Co-design for Service Innovation
Facilitator: Mark Ayres & Tait Ischia (Today)

15:50 - 16:00 Short break


16:00 - 16:55 Design & Ethics 4: Ethical dilemma of being a story-thief
Facilitators: Sandhya Sharma & Jessica Corbett


Lincoln Hotel (91 Cardigan Street, Carlton 3053)


17:30 - 22:00 After party


Presented by

Service Design Melbourne

Sponsors

RMIT University Fjord RXP Australia Post Rosenfeld Media Postfuture.co