The Arena » 25 May 2018

Tickets available now

What?

Service Design Now is a bi-annual, one-day conference packed with front-line stories about Service Design in Melbourne.

With the growth in the community over the past few years, there is the perception that Service Design has reached a level of maturity in Australia. This has led to new discussions around the direction the field has been heading.

Responding to this, we've invited speakers from across business, startups and academia to go beyond the 'show and tell' – diving into the challenges we face in our practice through a collection of short and sharp presentations, workshops, and more.

These speakers have been asked to share the kind of stories told in the pub at the end of the week, rather than what you would usually hear at a conference or read about online.

Speakers & Facilitators

The following speakers are currently confirmed for SDNOW2. More speakers and facilitators will be added closer to the event.

Cameron Tonkinwise

Cameron Tonkinwise

Professor of Interdisciplinary Design – University of Technology Sydney

Role playing role stress

Olga Cuesta

Olga Cuesta

Head of Customer Experience and Design – Medibank

Leading creative teams: lessons learned

Stuart Partridge

Stuart Partridge

Head of Design – Department of Premier and Cabinet

The job you hired me for is not the job that needs doing

Robine Stephenson

Robine Stephenson

Partner, Transformation & Experience – W3 Digital

The Slow Fail: why culture and strategy need to sit down for breakfast

Simon Lawry

Simon Lawry

Design Director – Conative

Confessions of a purist

Alexandra Almond

Alexandra Almond

Principal – Meld Studios

How not to succeed in government

Anna Strempel

Anna Strempel

Monitoring and Evaluation Manager – Asylum Seeker Resource Centre

Human-centred design in the community sector: why it's great, why it's hard and what we've learnt

Mac Forbes

Mac Forbes

Winemaker – Mac Forbes Wines

Intentionally opposite

Yuri Teodorowych

Yuri Teodorowych

Service Designer – Fjord

So you call yourself a service designer? (Joint speaker)

Lizzie Bott

Lizzie Bott

Senior Experience Designer – Telstra

So you call yourself a service designer? (Joint speaker)

Leah Heiss

Leah Heiss

Designer – Health, Technology, Wearables, Experience

Designing a good death (Joint speaker)

Marius Foley

Marius Foley

Program Manager, Master of Design Futures – RMIT School of Design

Designing a good death (Joint speaker)

Smrithi Kamtikar

Smrithi Kamtikar

Senior Product Manager – REA Group

Delivering design

Reuben Stanton

Reuben Stanton

Design Director and Co-founder – Paper Giant

As Political as it Gets: Service Design for Social Innovation

Kim Anderson

Kim Anderson

General Manager – NAB Labs

Collaborating with the competition

Robert Lee

Rob Lee

Principal Designer – NAB Labs

Workshop Facilitator

Erin Tan

Erin Tan

CX Designer – Medibank

Workshop Facilitator

Ashlee Riordan

Ashlee Riordan

Organisational Design & Capability Lead – Paper Giant

Workshop Facilitator

Cat Sutton-Long

Cat Sutton-Long

Design Research Lead – Paper Giant

Workshop Facilitator

Tristan Cooke

Tristan Cooke

Principal Product Owner – NAB

Presenter

Julia Birks

Julia Birks

Lead Strategic Designer – Isobar

Presenter

Schedule

SDNOW2 is being held at The Arena at 700 Bourke Street, Docklands VIC 3008. Walk across the bridge at the corner of Bourke and Spencer Streets and it is in the NAB building on the right. On the day, registration will open at the Conference Desk (Level 2) from 8:30 with a 9:00 start. Look out for the signs and volunteers as you arrive.

There are two spaces we're using for the conference: The Arena on Level 2 for the main presentations, and The Village on Level 2 for workshops.

The Arena (Level 2)


9:00 - 9:15 Tristan Cooke & Julia Birks
Welcome & Admin

The Village (Level 2)

9:15 - 9:40 Cameron Tonkinwise
Role playing role stress

9:40 - 10:05 Olga Cuesta
Design artefacts need fixing

10:05 - 10:30 Stuart Partridge
The job you hired me for is not the job that needs doing

10:30 - 11:15 Morning break

9:15 - 10:30 Workshop A: TBC
Facilitators: Rob Lee & Erin Tan (NAB Labs & Medibank)

9:15 - 10:30 Workshop B: TBC
Facilitators: Ashlee Riordan & Cat Sutton-Long (Paper Giant)

10:30 - 11:15 Morning break

11:15 - 11:40 Robine Stephenson
The Slow Fail: why culture and strategy need to sit down for breakfast

11:40 - 12:05 Simon Lawry
Confessions of a purist

12:05 - 12:30 Alexandra Almond
How not to succeed in government

12:30 - 13:30 Lunch break

11:15 - 12:30 Workshop A: TBC
Facilitators: Rob Lee & Erin Tan (NAB Labs & Medibank)

11:15 - 12:30 Workshop B: TBC
Facilitators: Ashlee Riordan & Cat Sutton-Long (Paper Giant)

12:30 - 13:30 Lunch break

13:30 - 13:55 Anna Strempel
Human-centred design in the community sector: why it's great, why it's hard and what we've learnt

13:55 - 14:20 Mac Forbes
Intentionally opposite

14:20 - 14:45 Yuri Teodorowych & Lizzie Bott
So you call yourself a service designer?

14:45 - 15:30 Afternoon break

13:30 - 14:45 Workshop C: TBC
Facilitators: TBC

13:30 - 14:45 Workshop D: TBC
Facilitators: TBC

14:45 - 15:30 Afternoon break

15:30 - 15:55 Leah Heiss & Marius Foley
Designing a good death

15:55 - 16:20 Smrithi Kamtikar
Delivering design

16:20 - 16:45 Reuben Stanton
As Political as it Gets: Service Design for Social Innovation

16:45 - 17:10 Kim Anderson
Collaborating with the competition

15:30 - 16:45 Workshop C: TBC
Facilitators: TBC

15:30 - 16:45 Workshop D: TBC
Facilitators: TBC

17:10 - 17:15 Tristan Cooke & Julia Birks

Close & Admin

90 Secondi (700 Bourke Street, Docklands VIC 3008)


17:15 - 22:00 Afterparty

Schedule

SDNOW2 is being held at The Arena at 700 Bourke Street, Docklands VIC 3008. Walk across the bridge at the corner of Bourke and Spencer Streets and it is in the NAB building on the right. On the day, registration will open at the Conference Desk (Level 2) from 8:30 with a 9:00 start. Look out for the signs and volunteers as you arrive.

There are two spaces we're using for the conference: The Arena on Level 2 for the main presentations, and The Village on Level 2 for workshops.

The Arena (Level 2)


9:00 - 9:15 Tristan Cooke & Julia Birks
Welcome & Admin

9:15 - 9:40 Cameron Tonkinwise
Role playing role stress

9:40 - 10:05 Olga Cuesta
Design artefacts need fixing

10:05 - 10:30 Stuart Partridge
The job you hired me for is not the job that needs doing

10:30 - 11:15 Morning break


11:15 - 11:40 Robine Stephenson
The Slow Fail: why culture and strategy need to sit down for breakfast

11:40 - 12:05 Simon Lawry
Confessions of a purist

12:05 - 12:30 Alexandra Almond
How not to succeed in government

12:30 - 13:30 Lunch break


13:30 - 13:55 Anna Strempel
Human-centred design in the community sector: why it's great, why it's hard and what we've learnt

13:55 - 14:20 Mac Forbes
Intentionally opposite

14:20 - 14:45 Yuri Teodorowych & Lizzie Bott
So you call yourself a service designer?

14:45 - 15:30 Afternoon break


15:30 - 15:55 Leah Heiss & Marius Foley
Designing a good death

15:55 - 16:20 Smrithi Kamtikar
Delivering design

16:20 - 16:45 Reuben Stanton
As Political as it Gets: Service Design for Social Innovation

16:45 - 17:10 Kim Anderson
Collaborating with the competition

17:10 - 17:15 Tristan Cooke & Julia Birks
Close & Admin


The Village (Level 2)


9:15 - 10:30 Workshop A: TBC
Facilitators: Rob Lee & Erin Tan (NAB Labs & Medibank)

9:15 - 10:30 Workshop B: TBC
Facilitators: Ashlee Riordan & Cat Sutton-Long (Paper Giant)

10:30 - 11:15 Morning break


11:15 - 12:30 Workshop A: TBC
Facilitators: Rob Lee & Erin Tan (NAB Labs & Medibank)

11:15 - 12:30 Workshop B: TBC
Facilitators: Ashlee Riordan & Cat Sutton-Long (Paper Giant)

12:30 - 13:30 Lunch break


13:30 - 14:45 Workshop C: TBC
Facilitators: TBC

13:30 - 14:45 Workshop D: TBC
Facilitators: TBC

14:45 - 15:30 Afternoon break


15:30 - 16:45 Workshop C: TBC
Facilitators: TBC

15:30 - 16:45 Workshop D: TBC
Facilitators: TBC


90 Secondi (700 Bourke Street, Docklands VIC 3008)


17:00 - 22:00 Afterparty


Supporters

NAB Labs Medibank Paper Giant RXP Collective Today Rosenfeld Media Service Design Melbourne Postfuture.co